1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal or Shop Pay for secure transactions.
Q: How do I know if my order was successful?
A: After placing your order, you will receive a confirmation email with your order details. If you don’t see it, please check your spam/junk folder or contact us.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of purchase. Please contact our support team as soon as possible to request changes.
2. Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide! Shipping rates and delivery times vary by location.
Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days. During the holiday season, please allow extra time for delivery due to increased demand.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Use this to track your package on the courier's website.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused and undamaged items in their original packaging. Please visit our Returns & Exchanges page for detailed instructions.
Q: How do I start a return?
A: To start a return, contact us at support@noelix.com with your order number and reason for return. Our team will guide you through the process.
Q: Can I exchange an item?
A: Yes, exchanges are allowed for items of equal or lesser value. Please contact us to initiate an exchange.
4. Products & Customization
Q: Are your products environmentally friendly?
A: Yes, we strive to use eco-friendly materials and sustainable packaging whenever possible.
Q: Can I customize my order?
A: Currently, we don’t offer customization, but we are working on introducing personalized options in the future.
5. Holiday-Specific Questions
Q: Can I get my order in time for Christmas?
A: To ensure delivery by Christmas, please place your order by December 10 for standard shipping and December 15 for expedited shipping.
Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available for an additional fee. Select the option at checkout to include festive wrapping and a personalized note.
6. Contact & Support
Q: How do I contact your customer support team?
A: You can reach us via email at support@noelix.com or call us at +258 865576475. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (SGT).
Q: I have a question that’s not listed here. What should I do?
A: No problem! Send us a message through our Contact Us page, and we’ll be happy to assist you.